News March 20, 2020

Update on Covid-19

The health and safety of our employees, customers, and partners – is what is most important. As a customer-focused company, we know that these uncertain times have a major impact on most companies. At Egain, we are closely following the development of COVID-19.

3 important points from us at Egain that we want to share with you:

> Egain will continue work as usual with full support.

If you have any questions, please contact our support. The easiest course is to send an email to support@egain.io

> Egain Edge will be fully functional.

You can access all your features via edge.egain.io and can easily monitor your properties remotely, as usual.

> We at Egain are well prepared for working remotely.

We have eight offices in five different countries and a culture characterized by digital work. If you want to book a meeting with us, we are always available. Of course, if you do not have a solution for online meetings, we can help with that.

We also get some other questions, here is the answer to some of the most common:

 

Will there be any delays in Egain’s deliveries?

Our assessment today is that in the short term we will not have any delays in deliveries. We have a continuous and close dialogue with our manufacturing partner for IoT solutions and we have units of the most important products ready for delivery, so even if there would be disruptions further down the supply chain, we are in a good position. In the longer term, this could be a challenge, but we are constantly working on the issue to not end up there.

Will you be able to continue with your installations in real estate?

The partners we use for installation work on and most of our installations take place in the property’s sub-center. This means that we can often work without contact with people in the property. When it comes to installing sensors in apartments, we work with our customers to find solutions where installation can be carried out without contact with those living in the apartment. In many cases, as a first step, our solution can be run without full installation in all apartments.

Feel free to contact us here if you have any questions, or contact your Egain contact.

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Egain Sweden AB
Faktorvägen 9
SE-434 37 Kungsbacka
Sweden

+46 300 745 40
info.se@egain.io
support@egain.io

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